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Jira-administrators problem with logins

Charlie_ffdimb

Hi,

I'm running JIRA 7.5.1 and Crowd 3.1.1. When I configured Crowd with Jira I created three groups per the documentation: jira-administrators, jira-developers, and jira-users. In the Crowd delegated authentication directory I originally had all three groups, meaning that when users logged into JIRA the first time they automatically became members of all three groups.

I fixed the error in the delegated authentication directory and removed jira-administrators.

Also in the Crowd web interface under Applications, I removed the jira-administrators from the JIRA instance.

Next, I thought I'd begin removing users who do not need admin rights from the jira-administrators group, and this causes them to not be able to log in again. They get a permission denied.

What am I missing, and how do I fix this?

Thank you.

Accepted answers

All comments

Tinker Fadoua

Only JIRA Admins should be part of your JIRA Administrators group. You can add Project Admins to the Developers group

All other users should be in the jira-users group and should be able to log in to JIRA.

For more details please click here

Another useful link

Charlie_ffdimb

I already have Crowd configured and connected to JIRA, and I understand the role of the jira-administrators group.

I can remove users from the jira-administrators group easily, but when I do, they're no longer able to log in.

how can I fix that?

Charlie_ffdimb

Here's a capture of what every user account looks like right now. Again, what ends up happening is if I remove the users from the jira-administrators in Crowd, they're no longer able to log in to JIRA.

Tinker Fadoua

Did you check your DB see which group is the first one being used to log in?

Charlie_ffdimb

For pretty much all users this is what shows up:

They have all three groups. If I remove jira-administrators. They can't log in anymore.

Tinker Fadoua

Can you please send a screenshot from your JIRA User Management Screen with your directories?

Nic Brough -Adaptavist-

Sorry for being so slow to get to this.

The missing piece for me is how you grant access to use Jira (not projects etc, just the system)

Can you tell us what you have in "Application Access"?

Charlie_ffdimb

Hi Nic,

Here's a capture from the Application Access window in JIRA.

Tinker Fadoua

Oh you don't have any users under jira-software-users, and you have it as the default group

Charlie_ffdimb

Ok, so this jira-software-users group was probably created by default I assume. We have Crowd configured to work with JIRA, when I set it up I crated the jira-administrators, developers, and users groups. But not the group shown as default above.

So do I need to add this group to Crowd and assign users to it?

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