Is there a way to set the from address for customer notifications?

Question

The setting found with the systems settings only affects agent notifications.

unknown · Answer

Reading it implies it should be, but in practice this isn't the name that appears on the notifications.  I see the name of the person who performed the action that triggers the notification (e.g., our "automation" account or the name of an agent).  For Agent notifications there is a parameter that even allows some use of variables.

I appreciate a reply but this doesn't seem to do the trick.

somethingblue · Answer

Hi Kim,

Take a look at How to Change the Sender's Name of the Service Desk Notifications and let me know if that's what you're trying to do.

Cheers,

Branden