Adding Users to JIRA Service Desk

Stuart Coles

Hello,

Can anyone explain the exact process for manually adding new users to JIRA Service Desk.

 

I go to Customers and locate the organization I want to add the user to. I then select add customer.

But, when there, I can only enter an e-mail address which creates the users Full name as the e-mail address. This is not good as when e-mails go out to the customer, the e-mail uses the users e-mail address as their full name.

How, when I'm adding a customer to an organization do I add a full name, and an e-mail address?

Jack Brickey

your observations are correct you add customers by their email. once in the system you can edit the details under the user management area, to an extent.