nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Is it possible to filter customer portal request groups?

Gareth Ford

Hi,

We are installing JIRA Service Desk and I am currently configuring our Customer Portal. I am trying to cut down on the number of request types in each group we have. For example, if you click into the Desktop Support request type group, it brings up 15 items. If I want to then have an option to choose either 'Requests' or 'Incidents' to break this down even further, is this possible on the Portal?

I can obviously create two separate Request Type groups on the main Portal but as I may want to do this for a few different types, I was hoping I could do this dynamically.

Has anyone come across this before?

Thanks,

Gareth

Accepted answers

All comments

Dzmitry Hryb [Deviniti]

Hello Gareth,

Do you work on Server or Cloud hosting?

Gareth Ford

Hi Dzmitry,

We use JIRA Service Desk for Server.

Dzmitry Hryb [Deviniti]

Unfortunately there's no possibility to do that out of the box. But you could try setting up a Multilevel Structure with the Extension for JSD app to set up the dependencies and hide the irrelevant request types on the Customer Portal. Read the user docs to know more about the feature, and in case of additional questions, feel free to write me back

Gareth Ford

Hi Dzmitry,

I have installed a test version of the Add-On but cannot see how this functionality would be achieved with this add-on. I can see how you can enable multi-level options within Request Types and change the form but not within the Menus.

Is this something I should be able to do?

Gareth

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