integrating service desk with software, monthly reports, email notifications

Adam Wojak

Hi,

Are things listed below possible to do and if so, how?

1. Integrate jira service desk with jira software

2. Generate monthly time reports per user to see how much time did user spend on solving issues in certain month

3. Set default due date to 2 days and when priority is set to highest due date should be 3 hours

4. Set email notification when issue isn't resolved after 8 hours

5. Generate monthly reports per project to see who, when, what and how long was doing

Jack Brickey

Yes in all cases. A brief intro answer below. Assuming you move forward and need more detail for any then you should ask individual question once you have attempted. Much of this is well documented on Atlassian’s site. 

1) simply install JSD as an application on your Jira instance

2) there are various solutions depending on you exact needs. Some are via addons. 

3) yes via workflow post functions. Again depending on your exact details you may need/want an addon.

4) yes via automation and SLA rules

5) yes via various filters, reports and dashboard gadgets.