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measure satisfaction client in the workflow

OSCAR IVAN SIERRA

Hi everyone

I am trying to measure the level of satisfaction of my clients, but i dont want to do it through a survey. I would like to do it in the workflow just as soon the ticket has been solved, this is possible? and has someone done it?

I dont want use surveys, beacuse not all the clients take their time to complete it. There is any way to force them?

Accepted answers

Kyle Moseley

If you're using ScriptRunner, you could use a scripted workflow validator to force them to answer a few survey questions (JIRA fields) and block the transition's completion until they've done so.

https://scriptrunner.adaptavist.com/latest/jira/recipes/workflow/validators/simple-scripted-validators.html

All comments

Kyle Moseley

If you're using ScriptRunner, you could use a scripted workflow validator to force them to answer a few survey questions (JIRA fields) and block the transition's completion until they've done so.

https://scriptrunner.adaptavist.com/latest/jira/recipes/workflow/validators/simple-scripted-validators.html

OSCAR IVAN SIERRA

This few survey questions need another plugin? for example Customer Survay?

We are testing this add-on, nonetheless...not all the customer are interesting to assess our attention service.

That's why we are searching to force them, at least a number of times.

Kyle Moseley

If it's very few questions, I wouldn't get an add-on for them. I would just create JIRA custom fields that acted as questions. For instance, a custom field like...

Field Name: Satisfaction

Field Description (text beneath field): Rate your level of satisfaction from 1-5

Field Options: 1,2,3,4,5

But if you had the need for many questions an add-on would be a good idea.

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