Unable to change the status of the issue to one of the status in the workflow. Need suggestion.

Question

In this workflow, I can change the status of the issue to anything but QA. When I change the status of the issue to say from 'In Review' to 'QA', it remains as 'In Review' however I get the message as status of the issue has been updated. What can be done to resolve this? Please note that user of this is not admin. It will be either developer or tester.

Rashmi Gangadhara Holla · Answer

Thank you @Nic Brough (Adaptavist) and @Tinker Fadoua ! I have raised a ticket on JIRA for the same. Waiting to hear from the JIRA admin.

Tinker Fadoua · Answer

Thank you @Nic Brough -Adaptavist-! I completely missed  to tell the user that's at the "All" transition level

Nic Brough -Adaptavist- · Answer

To be explicit, Fadoua is asking you to check the "All" transition that goes into QA (the "all" means it comes from all other status, but you get a hard-to-read spider web if you draw them individually, so "all" is a neater way of showing it)