Once Email to a mail box comes can it be created as ticket in JIRA?

Question

Hi Team,

We have a support mail box.
Users used to send mails to it for any issues.

We want to automate those every email as ticket in JIRA.
is there any way that JIRA monitors a mail box continuously and creates a ticket when ever a new email comes in to the mail box?

Thanks & regards
Pavan.

ramakrishna pavan · Answer

Thanks a lot Alexey. I will have a look at the column and will revert for any further queries.

Once again thanks for quick response.

Alexey Matveev · Answer

You can do it. You should setup a email handler. You can find more information here:

https://confluence.atlassian.com/adminjiraserver075/creating-issues-and-comments-from-email-935391638.html