JIRA Service Desk doesn't send certain e-mail notifications

Question

Hi All,

I've been a bit stumped recently with notifications not working - we're using JSD and I want all watchers to be able to receive an email when a status is changed and mainly when a comment has been added without the need of using an @ to add someone. The setup is below, and I've checked the notifications helper and everything is checked and lighting up green.. any ideas?

Issue Created (System)

* All Watchers (Delete)
* Reporter (Delete)
* Current Assignee (Delete)

Outgoing email is enabled..

Thanks in advance

Ben

Benjamin Richards · Answer

1. Yes have checked the notification helper and its all green..

2. I think it has but starting to doubt myself.. so I'm going to go with no.

Jack Brickey · Answer

@Benjamin Richards, couple questions for you -

* have you checked w/ the Notification Helper to verify that it believes a user will get notified for a specific use case, e.g. comment added?
* has this previously worked and recently stopped or never worked?

Benjamin Richards · Answer

Hi Susan,

Here is another screenshot - So internal users (staff) are also part of the customer organization.. so it is really odd.