JIRA Performance

Question

Can I add someone as a watcher, but not add him to jira-users group? I tested this and he received the notifications.  He can also view the issue since the permission allows anyone to view.  I just want to confirm that this is working as I think it is should.  For read-only purposes and notifications (via Watchers), does one need to be in the jira-users group?

My other question is: Is there a limit to the number of users that can be loaded into JIRA? We are using a filter to load only a subset of employees to JIRA for access.  I would like to make everyone available and add them to jira-users as needed vs using the filter.  Plus it allows users to be added as watchers w/o occupying a license.  However, it seems that I had a performance issue when I did this initially.  WOndering if there is a limit or if I configured something wrong.

Tammy Robinson · Answer

I have 40K users in total.  However, less than 2K would need JIRA access.  When we tried to bring in all of AD, it came to a screeching halt.  So we added a filter and only allow people added to the AD group to load into JIRA.  From there, we add them to jira-users group for access.

For this particular project, anyone has Browse access; they don't need to have JIRA license for that. Also in my testing, it seems that same users receive emails AND reply, without a license.

Josh Steckler · Answer

Hi,

I'm assuming you are on Server?

First, A user will need a Jira license in order to get emails from Jira. In addition, they will need Browse Issues permission on the project. So yes, one does need to be a member of the jira-users group, and if you're using default permissions, in the Users role of the project as well.

Second, what you would need to do is remove the default group memberships from your directory config. You can decide to bring in AD groups but leave the user object filter to (&(objectCategory=Person)(sAMAccountName=*)) for active directory. There shouldn't be a big performance issue doing this unless your directory is gigantic or your Jira server is underpowered. I bring 16000+ users into Jira, but only about 3600 are actually using licenses.

What are your system specs and java min/max?

The reason I do this is for Jira service desk.