Cant enable Outgoing Mail

Question

Hi, I'm managing JIRA Server 6.4, Outgoing mail is currently disabled. when i tried to enable it, it just got stuck and nothing happened.

Below are the WARN message i'm seeing after hitting the "enabled outgoing mail" button

/secure/admin/OutgoingMailServers.jspa [com.atlassian.ozymandias.SafePluginPointAccess] Unable to run plugin code because of 'com.atlassian.activeobjects.internal.ActiveObjectsInitException - bundle [com.tuncaysenturk.jira.plugins.time-to-sla-plugin]'.

What could be the fix to the issue? Thanks!

said kouzibry · Answer

This might help someone in the future

I came across this issue today, I have no plugins installed and since I couldn't find any solution, I settled using a workaround.

WORKAROUND

curl --location --request PUT 'https://BASEURL/rest/jira-mail-plugin/1.0/outgoingMail/config' \
--header 'Authorization: Basic ---------------------------' \
--header 'Content-Type: application/json' \
--data-raw '{
"enabled": "true"
}'

By manually sending the request that the button "Enable outgoing mail" sends, I was able to bypass any problems that could be hidden in the JS code.

This is basically treating the symptom and not the issue, I still don't know what caused this to happen in the first place, and I'm expecting this behavior to show up soon in the future, I'm still investigating the root cause.

Currently suspecting a misconfigured reverse proxy.

EDIT root cause and solution:

We found the solution to this,

As expected, it was from the reverse proxy.

We are using Big IP and it was blocking the PUT and DELETE methods, allowing them solved the issues we had encoutered.

Another sign of this is the inability to delete statuses in the workflow, it too was solved the same way.

Dave Theodore [Coyote Creek Consulting] · Answer

Great. I'm glad it was something simple.  Sounds like it's time to audit who has admin access to your Jira and start removing people. :)

estipom · Answer

Thanks for the reply Dave! You got it right. We found out that someone installed the Time to SLA App. Problem is that it throws error when disabling it. so i went ahead and delete it manually ( delete the plugins inside installed-plugins folder). It's already deleted but seems that it didn't fixed the issue. It is still stuck on the greyed button after hitting it. see image below.