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How to convert custom single select field to text

Tony Mackin

Is there a way to convert the value of a Jira Service Desk custom field that is a single select field to text in scriptrunner?

Example: custom field called PagerEmailID has predefined list of emails in it.

As users open new issues they will select an emailID from a drop-down list

PagerEmailID: aaa@xyz.com

bbb@xyz.com

ccc@xyz.com

My basic question is how to covert the PagerEmailID select list custom field to a field that is a string field - call it PagerEmailID-Text

PagerEmailID-Text is a scripted field, so that it is always current regardless of if the PagerEmailID field is updated after the Issue is opened.

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My full use case is I have post-function in a workflow to send out a custom email, and the TO: address will use the PagerEmailID-Text field, since the custom email function can not use a single select type field for the TO: address and I can't hardcode the email address

So, If I can find a way to convert PagerEmailID (single select field) to PagerEmailID-Text (String field) I've got the rest of the custom email process worked out.

Any suggestions would be appreciated, i found posts on how to convert Text/String field to Single select field, but not the other way around.

Accepted answers

Ivan Tovbin

You can actually get a 'String' value of a single select list option. Can't you use that in you post function or am I missing something here?

Tony Mackin

That is my question, how can I get a string value of a single select list option... its probably something simple and second nature to you, but I couldn't find an example of how to put the string value of PagerEmailID into PagerEmailID-Text field.

Could you suggest the command(s) to do that?

All comments

Ivan Tovbin

You can actually get a 'String' value of a single select list option. Can't you use that in you post function or am I missing something here?

Tony Mackin

Could you suggest the command(s) to do that?

Ivan Tovbin

From what I understand, your 'PagerEmailID-Text' is a scripted field. So the code is as follows:

import com.atlassian.jira.component.ComponentAccessor

def pagerEmailId = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("PagerEmailID")

return issue.getCustomFieldValue(pagerEmailId).getValue()

I'm not sure what kind of post function you are trying to use, but I suppose you can pass it your 'PagerEmailID' field value directly without having to use an "in between" custom field. If you can give more details I might be able to help.

Tony Mackin

Thanks - Yes the script above does properly set the scripted field to the text value of the single select field.

However, now I find the the scripted field doesn't show up as an option in the create custom email selection for to fields as I thought it would.

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Here is what I'm trying to do..

When an Issue is raised from a non-Sev1 (ie. Sev 2, Sev 3) to a Sev 1, send an email to a service that will send a page/text out. The email address will vary depending on who owns the issue (DBA team, Network team...etc).

So, I create a workflow transition called "Raise to Sev 1"

When the user hits the "Raise to Sev 1" button another screen will appear for the user to enter a comment and select the Pager Email to use

Then I have post-functions to

1) update the Priority field to Sev 1

2) send a custom email

The customer email is simple it will just say Issue XYX has been declared a Sev 1. But I'm stuck right now on how to dictate what email address to use since it could vary. The email address the user selected would be in the PagerEmailID select field, but that field is not one is provided as option on To address selection (it wants a user-picker field or group id)

So that is my full use case...

Now, I'm experimenting now with adding a script in the condition/configure part of the custom email feature, to set the mail.setTo field to a given string based on valuue of the PagerEmailID field

Ivan Tovbin

I take it you are using some 3rd party addon to send custom emails via post function?

Jorge Pino_2g2ujt

import com.atlassian.jira.component.ComponentAccessor

def pagerEmailId = ComponentAccessor.getCustomFieldManager().getCustomFieldObjectByName("PagerEmailID")

return issue.getCustomFieldValue(pagerEmailId).getValue()

Hi @Ivan Tovbin , I am trying to determine why the bold part of the code block is necessary. I can copy code and snippets all day, but I was wondering if you'd be willing to break it down so I that I could better understand when something like that would be needed in the future. In other scenarios, using .getCustomFieldValue('field name') would return the needed value but as you can tell I needed that extra piece to make it work.

Thanks!

Ivan Tovbin

Hi @Jorge Pino , here's the deal. The thing with getCustomFieldValue(customField) method is that it returns different types depending on the type of custom field object passed into the method. For example if you call this method on a user picker type field, you'll get an ApplicationUser object. A text field will get you a String, a number field will get you a Double, and so on.

So in case of a single value select list type field you get an option object. And to get that options value (which returns a String), a getValue() method is called.

Hope this clarifies.

Daniel Brvnišťan_m8r5gv

Hi @Ivan Tovbin, I used your script with slight modification:

import com.atlassian.jira.component.ComponentAccessor
def myCustomField = ComponentAccessor.getCustomFieldManager().getCustomFieldObject("customfield_13911")
return issue.getCustomFieldValue(myCustomField).getValue()

But I am getting cannot find matching method. Could the issue be that my field is Calculated (scripted) Single-select Field (JMCF app)?

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