HI. I want to update a ticket created in a service desk application (not atlassian) from Jira.I think I can use Webhook but I don't know how to update the ticket in the non taltssian application.do you know if webhook features can help me? or another plugin?thanks in advance.
Sergio,
you can use webhooks or an api call to the other app from a listener or post function using some plugin like script runner.
if you need to send a couple of fields a webhook is ok
to update a ticket in an external app. Only I can send the data by PUT method. but the webhooks send the data using POST method.That is the problem
Do you try using an Script Listener with Script Runner?
No I didn't.I don´t know how to implement it.
It looks like you're new here. Sign in or register to get started.
