Hello, I'm new to Jira Help Desk. Is there a way to automate a transition using a comparison of a custom number fields value? My goal is to to edit a custom issue that has a hidden field called Working Hours it's default value is 0. The user creates the issue and the agent edits that field so when the issue is edited and updated the automation would take place and decide: IF Working Hours > 40 then go to a management approval status Else if Working Hours <= 40 it goes to a In Progress status. The id of this field is cf[10200]. I have tried adding this logic using automation and but I think i'll need to make a script. Since the issue created condition is not referring if I use When issue updated or When issue created. Thanks
