New request type

Question

Dear community,

I would like to create a new Request type: SO new joiner access request. I would like to add the following questions:

Mr/Mrs/Ms: drop down menu

First name: short text

Last name: short text

Email address: short text

Function: short text

Name of Maneger: short text

Sourcing Office: drop down;

Product category : drop down menu

User to be deactivated (if applicable): short text

Customer: short text

Tool:  drop down menu

I do not manage adding theses new fields without impacting the CREATE ISSUE SCREEN.

I dont want to see these fields on the CREATE ISSUE SCREEN, but only in this request type in the customer portal.

Thank you for your advice.

Regards,

Zsuzsanna

Zsuzsanna Huszti · Answer

Dear Brant

I will try many thanks!

Kind regards

Brant Schroeder · Answer

Zsuzsanna,

A request type is associated with an issue type.  I would create an issue type for the request that you are putting together in the service desk portal.   You can then create a screen scheme / issue type screen scheme and associate the proper screen with only the issue type you would like those fields to show up on.

You can find more here: https://confluence.atlassian.com/adminjiraserver071/associating-screen-and-issue-operation-mappings-with-an-issue-type-802592604.html