Can I redirect tickets of one user to another user in JIRA 6.4

Question

Hi,

We are using JIRA 6.4 server in our organization. Now, when a user leaves organisation, we have to delete the user from JIRA but the problem we are facing is when we try to delete the user it prompts us that we must first remove all the comments given by that user in all JIRA tickets. Also, we have to delete all the filters and dashboards created by that user and then only we can delete that user from JIRA. This is a very tedious task and we are trying to find a solution for this.

One idea is if we can redirect all tickets of one user to another and also redirect the connection of a particular user to another user, then deleting user might become easy. But I don't know whether this possible.

Can someone help me with this?

Nic Brough -Adaptavist- · Answer

No, you don't.

Inactive users do not count towards your licence cap.

If you insist on doing this, then you will need to either delete the 20,000 issues, or delete all the comments belonging to your unwanted users then edit the issues where they are the reporter, assignee, or named in any user-picker fields.

Nimisha_Parmar · Answer

Hi Nic,

Thanks for your response. However, we are deactivating users in JIRA but the thing is we have 500 users license and even if we have deactivated user accounts in JIRA, it is not allowing us to create more users.

Another problem is we have to delete issues from JIRA as we already have 75000 issues and around 20000 issues are such which belongs to inactive members and we do not require them anymore.

So can you please suggest us some way by which we can remove these 20000 issues and also inactive users from JIRA.

Nic Brough -Adaptavist- · Answer

Don't delete them, just deactivate the account.

Deleting them destroys their history, it's not something you want to do.