How do I re-gain access to Confluence after removing Jira as user source?

Yomo G

After I removed Jira as being the user source, nobody could access our Confluence instance anymore.

I have tried the recovery admin procedure. No luck.

I have tried creating local (admin) users, since we had none. No luck.

I followed all the instructions regarding these 2 options, multiple times.

I still get an error saying the username/passwords do not match.

I checked the logfiles and noticed the USE permissions error.

The USE permissions are there in the database.

As a devops I am stuck right now.

Please help.

Thomas Deiler_db00h3

Dear @Yomo G,

I have no solution for your serious problem, but probably I can assist.

When setting up Confluence for the first time, there is an admin account created in the internal DB of Confluence. Afaik, you cannot get rid off this account, even when you add Jira as a source of users.

First make a DB backup with the DB tools  and open a connection to the Confluence DB. Shut down Confluence. Go through the structure (hard thing) and locate that internal admin account. Is it active/disabled?

Second search for that User Directory information. There could be two entries found. Changing the priority manually will probably resurrect your instance.

 

One completely different approach: Setup a completely new Confluence instance. When importing your last XML backup, there is a chance that you get asked which user directory to take.

Let me know if my thoughts were helpful.

So long

Thomas

PS: If nothing else helps - probably the support can help.