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Signatures scribble for Jira Service Desk

Daniel Alonso

Hi,

is there any pluggin that have a field within a ticket where the user can scribble a signature to receive and return a product?

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Andy Heinzer

While I have not used any of these personally I did find a few different plugins on https://marketplace.atlassian.com/ that should be able to do this with Jira.

I hope this helps.

Andy

Daniel Alonso

Thanks, Electronic Signature Fields and Electronic Signature don't fit the requirement since the user has to physically sign with its finger or an electronic pen, no login.

DocuSign is a good approach but involves more work for the agents.

I was looking for some plugin that just allow the user to make a draw/scribble on a field to capture the signature.

Jelena Laban

Hi, i need same thing. Can you share if you found something?

Daniel Alonso

Hasn't found anything yet.

Robert Patterson

Hi,

I have also been looking for this for quite some time. We do field service work and use Jira as a Jobsheet record system. We need to get customers signature at the end of the job as proof that we where on site and the customer was happy with the works.

DavidL_umymxy

Any luck as we want same thing?

Vince Clark

We are also looking for the same thing ... any news ?

Daniel Alonso

I stopped looking for it, I you find something please let me know.

Ricardo Da Silva_d1cy6u

Hello Robert

I have the same requirement as you as we have field services going out to the customer and still have not found a solution for signatures, which leads me to my next question.

I would like to ask do you use time tracking and travel tracking IE Miles/KM traveled to site when field services go out to customers, if so please can you share your solution.

Regards

Ricardo Da Silva

unknown

I am searching for the same. i would like to have technicians to let signoff the issues reported by the customers. The only thing i search is to add assets and then sign for getting the new devices.

Robert Patterson

Hi,

we use worklog for travel time and labour. Charge flat rates for local work and per hour travelled for out of area.

we dont log KM as we do over 60 000km a year a dont need to for tax purposes.

Lee Reyes

+1 looking for the same as well

Chris Bland

Hi, please take a look at our app that does this: https://marketplace.atlassian.com/apps/1234728?tab=overview&hosting=cloud

We have released it to assist some of our customers who we are helping with field service management implementations.

If you have any comments, please let us know.

Scott Hirst

Hi, BDQ have developed an app exactly for this. Please take a look: https://marketplace.atlassian.com/apps/1234728?tab=overview&hosting=cloud

Scott Hirst

Hi, please take a look at our app that may meet your requirements:
https://marketplace.atlassian.com/apps/1234728?tab=overview&hosting=cloud

Scott Hirst

If you are still looking for an app to fill that need, I may have the solution for you. An app from Atlassian Solution Partners BDQ called Real Signature. You can find it here

Scott Hirst

BDQ have just released an app for Jira that allows you to add real in-person signatures to Jira tasks and requests. It's called Real Signature, you can find it in the Atlassian Marketplace.