One of my users can see Jira but not Confluence

Christopher McCafferty

Hi,

I have a user who can see Jira items, but is unable to see Confluence pages. He is in the same default groups as everyone else. No separate groups are set up. No other user has this problem.

One interesting thing is this user has two emails at work, slightly different spellings, one forwards to the other. Not sure if that might be related or what role the email address plays in a user account.

How can I fix this? He's a user I really need to get active in Confluence.

Thanks in advance,

Chris

Kathy Hart

Confluence is licensed separately from Jira. You need to check that this person has a Confluence license assigned to them. If you have full admin rights you will be able to check this. Otherwise you will have to have an admin make the change.