Is it possible to use the act of component selection to assign issues?

Daniel Wakabayashi Admin GMail

I'm using Jira Cloud Service Desk.  I'd like to take an existing ticket in a given status  (say, In Progress), and have the act of editing the ticket to set the component (without commenting, changing status, or changing any other aspect of the ticket) cause the ticket to be assigned to the component lead.

Is this possible?

As far as I can tell, the custom automation rule triggers do not include "when edited," and there is no way to do what I'm asking after the point of ticket creation.

 

Andy Heinzer

Hi Daniel,

Within the current versions of Jira Service Desk for Cloud, there is no specific trigger that can be used when editing/updating an issue to fire off that kind automation rule.

However I believe there are other possible 3rd party plugins for Jira that could help here.  The first that comes to mind is the Automation for Jira Plugin.   The documentation on triggers of that plugin seems to indicate that the act of updating an issue (which would have to happen to set the component) can be used as a trigger for an automation rule.   Although certainly there could be other plugins in our Marketplace site that might be able to do this in some other way:  https://marketplace.atlassian.com

Andy