Screen customisations

Question

Hello all, I would appreciate it if someone could provide assistance is mapping particular fields to particular screens. I may be missing something in the documentation, but I can't seem to do it. For example, I have a customised workflow and I want to assign specific screens as the ticket flows through this workflow. I am currently trialling the JIRA Service Desk cloud version. Thanks,Jason

Alexey Matveev · Accepted Answer

Hello,

1. You need to create a screen.

2. You need to edit a workflow and add your screen to a transaction.

3. You need to publish the workflow.

That is all.