Service Desk Banner Annoucement

Question

Is it possible to turn on and off a Service Desk banner announcement with automation, for example something like REST API?

USE CASE:
A server goes down, it automatically triggers a pre-defined banner announcement in our Service Desk...

Possible?

Andy Heinzer · Answer

ha, yeah, I re-read my own post before seeing your follow up and knew I had made a mistake.  Sorry about that.

Devlin Ford · Answer

Thanks Andrew...

I appreciate your detailed response.  I probably added confusion with my question.  I don't want to monitor for a Jira site going down, I want to update the announcement banner in our Service Desk portal when one of the OTHER sites we manage go down.  The portal is the first place a user will go to request help...So:

External Server goes down > Notifies team via 3rd party tool > automate a REST API call to Jira SD to create a customized banner announcement in our Jira portal.

I reached out directly to support and it is already a feature request, just no ETA on when this might occur.

Thanks again for digging in!

Dev

Andy Heinzer · Answer

Edited: (reviewed my own original answer and found it completely off-topic, sorry about that).

I do not believe there is currently a rest endpoint in Jira that could be used in order to change this announcement banner value.  However I did find this related post:

https://community.atlassian.com/t5/Answers-Developer-Questions/Automate-JIRA-Banner-Refresh/qaq-p/469686

it does at least seem to provide some more information as to possible ways to change that value.  As for how to automate this, well, that becomes a bit more tricky to do.