How to have SLA on Normal JIRA project

Question

Hi,

We are using JIRA cloud version. We have a requirement where we need to track and report on SLA. Unfortunately after checking on this did not find any add-ons or configuration available for JIRA normal project. All are based on server or Service Desk.

We are not looking for Service Desk, Is there a way we can have SLA reporting for Normal JIRA project.?

Thanks
Sai

Nic Brough -Adaptavist- · Answer

There's no real way to do this.  You can mess around with some calculated fields, but SLAs are only really implemented by Service Desk.