Missing Banners and icons after confluence upgrade

Question

Hi Everyone. We are using confluence data center. I have upgraded confluence from 5.10.8 to 6.6.2.

during the installation i copied these

/bin/cp /opt/atlassian/atlassian-confluence-5.10.8/confluence/images/icons/* /opt/atlassian/atlassian-confluence-6.6.2/confluence/images/icons/

After upgrading I am unable to see our banners, icons and profile pictures etc...

Any sort of help is appreciated.

Thanks.

AnnWorley · Answer

Thank you so much for the detailed steps!

I noticed that you are working on  a support ticket with a senior support engineer on the Confluence support team, so I am confident the issues will be resolved soon. When the issue with the images is resolved we can follow up on this public thread to let the Community know how to resolve similar issues.

Jonnada Kiran · Answer

Stopping confluence on both nodes: Service confluence stop Back installation folder: cp -r atlassian-confluence-5.10.8/ atlassian-confluence-5.10.8_back/ Back up home directory: cp -r confluence-data/ confluence-data_back/ Download tar file: cd /charter_nfs/ wget https://www.atlassian.com/software/confluence/downloads/binary/atlassian-confluence-6.6.2.tar.gz tar xvf https://www.atlassian.com/software/confluence/downloads/binary/atlassian-confluence-6.6.2.tar.gz Copy exteacted folder to /opt/atlassian cp -r atlassian-confluence-6.6.2 /opt/atlassian/ Change owner of the installation folder: chown -R confluence:confluence atlassian-confluence-6.6.2/ Change permissions of the installation folder: chmod 755 atlassian-confluence-6.6.2/ Install mysql connector cd /charter_nfs wget https://dev.mysql.com/get/Downloads/Connector-J/mysql-connector-java-5.1.45.tar.gz Extract mysql Tar xvf mysql-connector-java-5.1.45.tar.gz Copy mysql-connector to lib cp mysql-connector-java-5.1.45/mysql-connector-java-5.1.45-bin.jar /opt/atlassian/atlassian-confluence-6.6.2/confluence/WEB-INF/lib/ Copying init properties cp /opt/atlassian/atlassian-confluence-5.10.8/confluence/WEB-INF/classes/confluence-init.properties /opt/atlassian/atlassian-confluence-6.6.2/confluence/WEB-INF/classes/confluence-init.properties Copying required customization files cp -rf /opt/atlassian/atlassian-confluence-5.10.8/confluence/WEB-INF/classes/confluence-init.properties /opt/atlassian/atlassian-confluence-6.6.2/confluence/WEB-INF/classes/confluence-init.properties /bin/cp /opt/atlassian/atlassian-confluence-5.10.8/confluence/images/icons/* /opt/atlassian/atlassian-confluence-6.6.2/confluence/images/icons/ Editing setenv.sh cd atlassian-confluence-6.6.2/bin/ cp setenv.sh setenv_back.sh cp /opt/atlassian/atlassian-confluence-5.10.8/bin/setenv.sh /opt/atlassian/atlassian-confluence-6.6.2/bin/ vi setenv.sh Add following lines CATALINA_OPTS="-Dsynchrony.enable.xhr.fallback=true -Dconfluence.upgrade.recovery.file.enabled=false ${CATALINA_OPTS}" CATALINA_OPTS="-Dorg.apache.tomcat.websocket.DEFAULT_BUFFER_SIZE=32768 ${CATALINA_OPTS}" Editing server.xml and linking server.xml cd /charter_nfs/confluence-shared-install/conf/ cp server.xml server_back.xml vi server.xml Add the following lines cd /opt/atlassian/atlassian-confluence-6.6.2/conf/ cp server.xml server_back.xml rm -rf server.xml ln -s /charter_nfs/confluence-shared-install/conf/server.xml server.xml Copy the oracle driver: Cd /opt/atlassian cp atlassian-confluence-5.10.8_back/lib/ojdbc8.jar /opt/atlassian/atlassian-confluence-6.6.2/lib/ Link Base Directory * cd /opt/atlassian * rm current * ln -s atlassian-confluence-6.6.2/ current Start Confluence: Service confluence start rsync -avz --delete --exclude 'setenv.sh' xxxxxx@xxxxxxx:/opt/atlassian/* /opt/atlassian/ cd /opt/atlassian/atlassian-confluence-5.10.8/bin/ cp setenv.sh /opt/atlassian/atlassian-confluence-6.6.2/bin vi setenv.sh CATALINA_OPTS="-Dsynchrony.enable.xhr.fallback=true -Dconfluence.upgrade.recovery.file.enabled=false ${CATALINA_OPTS}" CATALINA_OPTS="-Dorg.apache.tomcat.websocket.DEFAULT_BUFFER_SIZE=32768 ${CATALINA_OPTS}" rsync -avz --delete --exclude 'cluster.properties' xxxxx@xxxxx:/var/atlassian/* /var/atlassian/

AnnWorley · Answer

Hi Jonnada,

The data for the instance (such as profile pictures) is stored in the Confluence Home directory. The upgrade steps include pointing the new, upgraded installation directory at that existing home directory by editing <Confluence_install_dir>/confluence/WEB-INF/classes/confluence-init.properties. Doing so should have caused the images from the old version to be included in the upgraded version.

Please let me know what method was used for the upgrade. I am not finding the step regarding copying images from one installation directory to the other on our doc: Upgrading Confluence Data Center

Thanks,

Ann