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Gadget Two Dimensional Filter Statics. Not all states appear

Luis Alberto Vazquez

When I configure the gadget with a filter and put the status on an axis, only two states appear to me, the first state is correct the issues that come out, but the second is a sum of the other states. Do you know why it happens? I have version 7.3.8 of jira, we have a development environment with the same version and the gadget works correctly.

Thanks for your help !

Accepted answers

All comments

Nic Brough -Adaptavist-

What does the label for the second one say? The one that is a "sum of the other states"?

Ignacio Pulgar

Hi Luis,

Maybe the other axis is based on a field that accepts multiple values (ie: components, labels...) and there are some issues with several values being retrieved by your filter.

Because of that, the values are being counted as many times as they are true for that Status and multivalued field, therefore showing apparently incorrect results.

Hope it helps.

Luis Alberto Vazquez

The label for the sum of the state issues is the name of a state (Ready to verify) of the workflow. When you click on the number, the query appears in the filter and here you can see the number of issues in that state (Ready to verify)

Nic Brough -Adaptavist-

Now I don't understand what is wrong. If the field is showing "ready to verify" and it's a single status in the workflow, then it's showing you the number of issues in that status. I'm lost on what the error is.

Could you give us an idea of the gadget configuration? The filter it is looking at, and what the fields for the two axes are?

Ignacio Pulgar

Let me give an example.

I've saved a filter which returns just 1 issue, and that issue has 2 labels: 'a' and 'b'.

I've set a two dimensional gadget with Status and Labels using that filter, and this is the counter-intuitive result:

Is that a similar case?

Luis Alberto Vazquez

I have 12 states in the workflow and the filter that I use is simple would be "project = AAAA".

XAxis STATUS
YAxis Priority
Sort By Natural

When I save it, the IN PROGRESS status appears with the correct number of issues and the READY TO VERIFY status with the sum of the issues of the other states (New, Accepted, Blocked, Resolved....).

Ignacio Pulgar

May you possibly attach a screenshot of the gadget so that we can see the wrong results?

Luis Alberto Vazquez

imagen 1.png

The query project = AAAA AND issuetype = Story AND status = "Ready To Verify" ORDER BY status DESC gives 13 results and not 125

Ignacio Pulgar

That's really weird...

May you reindex project AAAA and refresh the dashboard page?

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