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Formatting text in fields(description,comment,acceptance criteria)

Anilkumar Alla

Hi,i'm unable to to format(bold,italic,colour) text in description, comment,acceptance criteria etc.

I have changed the format to wiki reindeer,still unable to format the text.

ABC after formatting *ABC* - Bold

ABC after formatting _*ABC*_ - Bold

can someone help me to change the settings

Accepted answers

All comments

Nic Brough -Adaptavist-

If you have changed the format of the fields to the wiki renderer, then you should see the editing options on the fields when you are in edit mode. Are you seeing these?

Anilkumar Alla

I'm able to see the editing options,but still unable to format the text.

Nic Brough -Adaptavist-

Ok, could you explain "unable to format"? What happens when you highlight a word and click on the bold button and then save the edit?

Anilkumar Alla

Before ABC after formatting *ABC* - Bold

Before - ABC after formatting _*ABC*_ - Italic

Muskan Pradhan

Hi Nic,

Our organization is also facing the same problem. Steps to reproduce:

1. In any ticket, edit Description or Commenting field

2. try changing text color, underline, italic, bold, code, table

3. It shows the code added into the text for text color

for example - screenshots added

Expected result

expected result.png

after saving, it shows color encoding but doesn't change the color

Thanks,
Muskan