How to send notification for new issue to a group email?

Question

Hello everyone,

I've been assigned to a large JIRA enterprise project, where I recently had the below request from one of the key stakeholders.

* His JIRA SW project has 3 teams, where each team is responsible for different components. Component leads are notified when new issue is generated.
* He wants the same email notifications as component lead to 3 different team emails when new issues are created.

Please note, we aren't allowed to create any non-human user in JIRA. Would you have any alternative suggestion (without any additional plugin) as how to achieve this?

Thanks in advance!

Syed

Syed Imam · Answer

Hi Alexey,

Thanks for your kind response. I was looking for a non-addon tweak though.

For now, I've created 3 filters aligned with the components belong to each team and got respective people  subscribe to those. Kind of an easy and dirty way, but does the job.

Regards,

Syed

Alexey Matveev · Answer

Hello,

I think you would need an add-on for it. For example, Power Scripts. You can find more info here

https://confluence.cprime.io/display/SIL/Email+Templates

Or you could use Adaptivist ScriptRunner. You can find more info here:

https://scriptrunner.adaptavist.com/latest/jira/builtin-scripts.html#_send_a_custom_email