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Is there a way for me to add the new License The "/fixonly/fixlicense.action" page is not responding

Mike Scott_40nssi

Hi, I just upgraded Confluence and upon starting i received the following error:

Confluence support and upgrades for your current license have expired.
Please access My Atlassian as the license contact and purchase a license renewal for Confluence. If you have a new license, please enter it on this page and restart.

I get that it's trying to direct me to a license renewal page, however that page is not responsive.

/fixonly/fixlicense.action

How should I proceed? Is there a way for me to add the new License key from the console?

Mike

Accepted answers

Mike Scott_40nssi

Confluence would not let me edit the license after the upgrade. I was stuck out of the system with no option to renew the license. It was a cold, cold place.

I did however find an article that pointed me to the right file. I used nano to edit the license key, and a simple restart was all it took. I'm back in the system yay!

Here's the article:

https://confluence.atlassian.com/confkb/how-do-i-find-my-license-from-the-file-system-181534762.html

All comments

Shannon S

Hi Mike,

Once you've renewed your license via my.atlassian.com and you have the new key, can you try and enter it in your license page?

http://CONFLUENCE-BASE-URL/admin/license.action

See Viewing and updating your product licenses details for more information.

Viewing your license details

To view your Confluence license:

Go to > General Configuration.

Choose License Details in the left-hand panel.

Updating your license

If you change your license (for example to a license with more users), or migrate from Confluence Cloud and you will need to update your license.

To update your Confluence license:

Go to > General Configuration > License Details

Enter your new license in the License field.

Choose Save.

Let me know if you have any trouble.

Regards,

Shannon

Mike Scott_40nssi

Confluence would not let me edit the license after the upgrade. I was stuck out of the system with no option to renew the license. It was a cold, cold place.

I did however find an article that pointed me to the right file. I used nano to edit the license key, and a simple restart was all it took. I'm back in the system yay!

Here's the article:

https://confluence.atlassian.com/confkb/how-do-i-find-my-license-from-the-file-system-181534762.html

Shannon S

Hi Mike,

Thank you for letting me know and providing your fix!

Kind regards,

Shannon

Frank

What worked for me (update from 6.8.3 to 6.13.9):

The log states:

"If you have a new license, please enter it on this page (/<yourcontextpath>/fixonly/fixlicense.action) and restart."

If you use that URL, you get a box to drop your license key into and everything works fine.

Why confluence doesn't makes a re-direct for that is unknown to me.

Shannon S

Hi Frank,

I agree with you; it would definitely be easier if the update were triggered automatically. I've created the below feature request for this:

CONFSERVER-59550 Provide the ability to update the license during the upgrade error screen

Thank you again for your suggestion!

Take care, and have a pleasant week.

Shannon

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