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Why won't Jira and Trello connect

Bill McCarthy

Our organization is having issues connecting our Jira and Trello powerup. After we activate the powerup in Trello the connection hangs and never completes. It was working a few weeks ago, but has suddenly stopped. Is there anything that we could be doing incorrectly?

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Bill McCarthy

Here is the window where we hang.

Raul Vega

I'm experiencing the same issue.

Bill McCarthy

Jira support was able to assist. Here is what they sent me after they resolved the issue.

The Trello<>Jira integration requires there to be a Trello system addon installed in Jira. This is automatically installed and activated in all Jira Cloud instances, however, for some reason, there was a lag in when it was installed on your Jira instance. When you attempted to connect Trello to Jira, the Jira Power-Up attempted to "validate" your Jira URL to make sure it was capable of handing the integration. The results of that attempt were cached by the Jira Power-Up (it has a 2 day expiry) and so it was report that your Jira was invalid for up to 2 days. I did verify that your Jira has the Trello add-on... not sure why it was missing when you attempted it, but all I had to do was clear that validation cache then everything worked.

There was nothing you could do on your side to fix this on your own.

Niel Ruben

Hi Bill,

It seems like I'm having the same issue. Sometimes I'm stuck on the screenshot above and sometimes I get the following response: "

Error while validating tenant and addon enabled"

Can you help please?

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