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Creating issue shows all projects

David Kam

I'm running JIRA over the cloud with different end clients having their own projects for issue management. Currently I've got users assigned to groups and then the groups assigned to project roles. When a project is created, I am using a project template that is tied to the project roles.

So what is happening...

When an end client clicks on the project listing, they can only see their project. Entering in another project they don't have access to doesn't show up in the autocomplete and as far as they know, there are no other projects. So this is working as expected. However, when they are on the issue creation page/modal, in the project dropdown, they are able to see all other projects.

I've tried fixing this in the Permission scheme, if I remove the project role from the Browse Project permission, the user can't see anything, not even their own project. I've tried adding an Issue Security Level, but that doesn't seem to affect the project drown down list, only who can see the issue once it is created.

Any advice on where to go?

Accepted answers

All comments

Nic Brough -Adaptavist-

When a user selects "create issue", it should only offer the projects that they can create issues in.

You are very close to what you need to do, but you need to look at the permissions for "Create issue", not "Browse project" (although you'll probably need to consider it if you make changes - if, for example, they both say "Role: users", you will need to think about how to separate them)

maarten huijs

Is there a solution for this? Jira makes it very hard to work with external clients this way.

Nic Brough -Adaptavist-

Yes, take away the "create issue" rights in the projects you don't want them to create issues in.

maarten huijs

Check, that works, Thanks nic!

Elle Metcalfe

How do we get it so that a user can raise an issue, but ONLY for their project. I want them to not be able to see other projects as an option when raising an issue.