Pulling Service Desk SLA metrics using python client

Phillip Homer

Hi all,

*non-software guy here playing with Python so please go easy*

I am experimenting with simple data pulls of Service Desk metrics in Python using the Python package.

I understand how to send JQL queries to implement filters (eg by date, issue type etc) and get back the data I need. What I am drawing a blank on is how to pull SLA time metrics series, eg "Time to Resolution (% met)"

Basically I want to pull the data that is behind this series:

 

 

I am drawing a complete blank on this in the Atlassian documentation and on Google.

Grateful for any help

PH

Gonchik Tsymzhitov

You can checkout via next wrapper

https://github.com/atlassian-api/atlassian-python-api/blob/master/atlassian/service_desk.py

 

or  the next doc https://docs.atlassian.com/jira-servicedesk/REST/server