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How to add Permission so user can only view Portal and not JIRA

Malte Kottich Private

Hi,

according to this post:

https://jira.atlassian.com/browse/JSDSERVER-62

it should be possible to setup the permissions that a customer only can access the portal and not the normal JIRA.

Can you tell me how the permissions need to be setup?

Accepted answers

Jack Brickey

the user needs to be assigned to the role of Service Desk Customer. If the 'customer' has a Jira account where JSD is hosted they can only view the JSD project if you give them (or group they are in) Browse permissions.

All comments

Jack Brickey

Malte Kottich Private

It seems not to work.

here is my setup

screencapture-jira-db-n-plugins-servlet-project-config-SSD-permissions-1516804803250.png

Malte Kottich Private

So when the user removes the last part of the URL he arrives here in the JIRA Dashboard

Susan Hauth _Jira Queen_

Hi Malte,

Did you grant that user a Jira Software/Core license? If you did they will be able to get Jira. Remove that license and they will only be able to get to Portal.

Susan

Malte Kottich Private

perfect! That was the clue!

Thanks!

Susan Hauth _Jira Queen_

Great...Please mark this as solved (Little checkbox beside the Votes)

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