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Upgrade failed to version 6.6.2

Dries Dewulf

We got the following error after the upgrade:

Upgrade failed. Please consult the system logs for details. You will need to fix these problems, restore your database and confluence home directory to the pre upgrade state. Then retry the upgrade. Upgrade error message: Upgrade task com.atlassian.confluence.upgrade.upgradetask.ReindexAllBlogsUpgradeTask@3f9afb90 failed during the UPGRADE phase due to: Failed to add entry to queue

Accepted answers

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Shannon S

Hi Dries,

I've looked into the "the UPGRADE phase due to: Failed to add entry to queue" error, and it seems a lot of things could cause it, for example, database issues, out of memory, etc.

We'll need to see more information from your instance to know what is causing it.

Confirm your database version.
Let us know what version you came from.
Have a look at the system logs for more details on what causes the error. Can you provide us the lines of error messages that occur during this time and look for any "caused by" lines as well.

Thank you!

Regards,

Shannon

Dries Dewulf

Hello,

Thank you for your reply.

I wrote an email but I got now a mail back explaining that my mail didn't passed your mail system. So that's why I'm entering the information online.

Confluence Version: 5.10.1
Build Number: 6441

Where can I find the database version?

I lost the system logs due the fact that I needed to restore the Confluence Home directory and installation, so the users could work further.

Shannon S

Dries,

You'll want to ask your server administrator what database version you have installed. They should have this information.

The reason your email in reply to this thread didn't work is because it is a noreply email and the community is fully online.

In order to respond to a thread make sure to type into the 'reply' box directly below the response, and not the part below "Suggest an Answer".

We will need the logs in order to know what the problem is. My suggestion is to attempt to restart Confluence again and perform the upgrade, and then you can tail the logs on the instance and see what errors occur.

Once we have the error messages we'll be able to see why your upgrade is failing.

Regards,

Shannon

Dries Dewulf

Database version is SQL Server 2012. I thought you meant the database version of the Confuence database.

Ok, I'll try to upgrade Confluence again and send you then the logs.

Shannon S

Thank you for the information. There's no separate Confluence internal database so this is indeed what I was looking for!

As soon as you have any details of the error logs when upgrading do let me know and we can proceed in troubleshooting your issue.

Regards,

Shannon

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