Connect to Office 365 mailbox

Question

Hi, I wonder to know how to configure email channel for office 365 mailbox since Microsoft give that information:

Server: smtp.office365.com

Port 587 (recommended) or  port 25

TLS/start TLS Enables

I tried many way but didn't connect whatever the configuration I made

Thank you

Peter Hamilton-Harding · Answer

You need to use a different hostname for this
e.g.: tenant.mail.protection.outlook.com (replace this with the MX endpoint for your O365 tenant, always ends with "mail.protection.outlook.com")
SMTP Port: 25
TLS: Yes

somethingblue · Answer

Hi Patrice,

* What kind of errors do you see in the UI or in the logs when you try to configure Office 365 in JIRA?
* Is this a Cloud instance or Server instance?

There is an article titled A3 BAD User is authenticated but not connected error message when using JIRA with Office365 that may help.  If this is a Server instance take a look at the logs and see if you see something similar:

2014-09-12 07:40:48,051 ERROR [365 IMAP] QuartzScheduler_Worker-3 ServiceRunner    Help Desk Handler[10100]: Messaging Exception in service 'com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl' when getting mail: A3 BAD User is authenticated but not connected.
javax.mail.MessagingException: A3 BAD User is authenticated but not connected.;
  nested exception is:
 com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.
 at com.sun.mail.imap.IMAPFolder.open(IMAPFolder.java:961)
 at com.atlassian.jira.service.services.mail.MailFetcherService$MessageProviderImpl.getAndProcessMail(MailFetcherService.java:254)
 at com.atlassian.jira.service.services.mail.MailFetcherService.runImpl(MailFetcherService.java:401)
 at com.atlassian.jira.service.services.file.AbstractMessageHandlingService.run(AbstractMessageHandlingService.java:257)
 at com.atlassian.jira.service.JiraServiceContainerImpl.run(JiraServiceContainerImpl.java:61)
 at com.atlassian.jira.service.ServiceRunner.execute(ServiceRunner.java:48)
 at org.quartz.core.JobRunShell.run(JobRunShell.java:195)
 at org.quartz.simpl.SimpleThreadPool$WorkerThread.run(SimpleThreadPool.java:520)
Caused by: com.sun.mail.iap.BadCommandException: A3 BAD User is authenticated but not connected.

If you do see this and you're using a shared mailbox the current workaround is to use POP3 instead.  There are some comments that purport to have IMAP working fine by resetting the Shared mailbox user's password or adding java parameters.

If this is the issue you're running into take a look at both of these Suggestions and see which one works best for you.

Cheers,

Branden