Email channel miss emails

Francois Hamard

Hello,

 

I set up a jira service desk project with an email channel. We received most of email but some of them never arrive in the software.

 

Do you know how to get log to understand why?

Can it be emails considered as spam?

 

Which action can i take to solve this issue?

 

Best regards,

Francois

Asim K

Hi Francois,

 

If you're on cloud platform you can check for email channel log at https://your_instance_name.atlassian.net/secure/admin/SDMailInfo.jspa.

 

Click on *view log* link next to the mail channel you want to check and check the logs. It should give you a clue what's happening if the email is arriving at the email channel but not being processed for some reason. However, it can't tell you if the email is not reaching the email channel at all.

 

-Asim