Transferring a license to another server

vladimir_eltex

Hi. I have old Confluece server with Licence SEN-[redacted] and ID: [redacted].

I want to transfer the license to a new server (I want to delete the old server). Now the New Server have ID [redacted] and Evaluation Licence SEN-L[redacted]. 

When I go to my account [redacted] on the site https://my.atlassian.com/product, I can not find my commercial license to copy it and paste it into a new server. I see licence SEN-[redacted] for Scroll PDF Exporter and 2 Evaluation Licence and SourceTree: Free License, but "Confluence (Server) 10 Users: Starter License" I'm not see, and  I can not add this licence to New Server.

 

Shannon S

Hi Vladimir,

It appears your SEN for Confluence server isn't associated with the email address you posted. It appears to be associated with a 3212@ email.

Can you try to login with that email and let us know if you see your SEN?

If you want to transfer it to a different account, you can do so following the procedure here:

• How can I update the contact information for my account or add new contacts for my Atlassian products?

I'm going to censor the private information you posted on your question for your security at this time. Let us know if you have any additional questions about this.

Regards,

Shannon