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JIRA email delays

Paul Stahlke

Hi, we continually have 500 or 1000 emails in our JIRA mail queue on busy days. It takes 30 or 60 minutes for some users to receive emails. JIRA seems to process emails very slowly and serially. Is there anything that can be done to speed up the queue? Thanks.

Accepted answers

Paul Stahlke

Hi Rich, the problem turned out to be throttling that's in place on our Exchange server. I switched to a different SMTP server in our Linux datacenter environment, and emails flow instantly now.

All comments

Vishnukumar Vasudevan

Was it happened after JIRA upgrade ?

Naren3

Can you check the logs in the file <jira_home>/log/atlassian-jira.log, <JIRA_HOME>/log/atlassian-jira-outgoing-mail.log for more information.

Refer this KB for troubleshooting.

Hope this helps.

Rich Fromm

I'm curious if you ever got a decent answer to this. Related issues seem to be:

https://answers.atlassian.com/questions/72219/jira-5-0-email-delays

https://answers.atlassian.com/questions/96857/jira-notification-mail-queue-is-hung-in-5-1-3

https://answers.atlassian.com/questions/201474/is-there-a-way-to-modify-the-threadcount-of-the-quartz-scheduler-in-jira

I'm seeing similar behavior, and so far my hacky solution has been to automate the pressing of the mail queue flush button once a minute. But next I'm looking at the quartz scheduler, as the third URL suggests.

Paul Stahlke

Hi Rich, the problem turned out to be throttling that's in place on our Exchange server. I switched to a different SMTP server in our Linux datacenter environment, and emails flow instantly now.