Jira restored but unable to login with any of the existing users

System Admin_nhv5e4

Hi Experts,

I have restored my Jira backup version (6.1.2) from one of the server to another instance, the thing is I have changed my Mailserver and his ip address which was previously being used. Now whenever I clicked on forget password while login on web interface and then error log says Could not connect to SMTP host:

 Now Please tell me where to change the SMTP address in jira configuration files.

 

Many thanks in advance

unknown

You need to check if your Jira server is able to connect to your new Mailserver ip i.e:

# linux
nc -v <NEW_IP_OR_DOMAIN> <PORT>

if you want to check how the Jira's mailserver is configured you can run the following mysql query:

select ID,NAME,SERVERNAME,DESCRIPTION,SMTP_PORT from mailserver;

On linux you can map your new ip to the SMTP domain returned by the above mysql query in /etc/hosts, then I think you will be able to receive the reset link for your password.