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Create SD Queue without own reporters

unknown

I want to create a ServiceDesk Queue with all reporters without company own users.

As I can see isn't possible to make a exclude from user groups.

JQL:

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report is not in (memberof(company))

Accepted answers

Susan Hauth _Jira Queen_

Hi mattias,

If I'm looking at that the jql looks incorrect. Should be

reporter in membersOf("")

Susan

All comments

Susan Hauth _Jira Queen_

Hi mattias,

If I'm looking at that the jql looks incorrect. Should be

reporter in membersOf("")

Susan

unknown

i know.

I want all users that are not in a specific group. "Real" Customer Accounts.

Alexey Matveev

reporter not in membersOf("")

unknown

It works!

I have another JQL issue.

How can I extend the Query to exclude specific labels?

I will see all tickets filtered with this query and all tickets without the defined labels.

When I append "AND != (mylabel)" it don't work.

status in (Open, Reopened, "Waiting for Input", "Waiting for support") AND resolution = Unresolved AND report not in (memberof(company)) AND labels != (mylabel)

unknown

It works!

Jack Brickey

@[deleted]

Great! If you would, please accept Susan’s answer

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