Removing Reopen button/status after 10 days of Resolved Status

Question

Dear JIRA Team,

Is there a possibility to remove/hide Re-Open Ticket status/button after certain days (lets say 10days) of ticket being in Resolved/Closed status ?

Regards

Campus JIRA Implementation Team

NSDC Support Admin · Answer

Hi Susan,

Could you please help with step by step answer.

Many Thanks.

Susan Hauth _Jira Queen_ · Answer

Hi,

Yes you could set a condition on the workflow step where the resolved date is <= -10d.  I found out the hard way that the conditions set on the workflows do actually transpire to the portal.

Hope that helps

Susan