It seems the user is not allowed to create a custom series fro service desk reports.
I want to create a trend line with total open support cases over time
Hi Rasmuss,
Only agents can use SErvice Desk reports, but a user with browse ability should be able to use the Created vs Resolved Dashboard gadget against a service desk project.
Susan
Hi,
Yes I can access the created vs resolved, but I cannot get a trend line from the Service desk reports. I found a workaround by exporting the created vs resolved to cvs and then doing what I wanted in excel.
Though, having the option to get a trend line would make sense, after all, this is a support tool
Best regards
/Rasmuss
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