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Unable to Edit a number of Word Documents in Confluence using Companion

Tadhg O Sullivan

I have attached a number of files to Confluence and am able to edit most of them with 1 or two exceptions.

The 3 documents that I am unable to edit are 578 KB, 614 K and 3 KB respectively.

I have also uploaded other larger files which I am able to edit using the Atlassian Companion tool.

Any help would be appreciated.

Thanks

Tadhg

Accepted answers

All comments

Shannon S

Tadhg,

Can you let me know what type of documents you're able to edit vs not?
What OS are you on, and what is your document editing software and version?
Can you tell me what exactly happens when you try to edit these? Do they not open? Are you unable to save? Does an error occur?

I'd like to test this on your instance as well, but I wasn't able to find a Cloud account under your email address. We may need to raise a support ticket for you in order to test it, but let's see how I can help you on this forum.

Regards,

Shannon

Tadhg O Sullivan

Hi Shannon,

1.The documents are Microsoft word documents.

2.It is 3 specific documents Microsoft documents that I am unable to edit ,however I am able to edit others'. I am on Windows 7 and am using Microsoft Word 2013 version.

When I try to edit the word documents the update new version message box appears and then it appears to get stuck on opening.

Any assistance is greatly appreciated.

Tadhg

Shannon S

Tadgh,

Thank you for your confirmation. The "update new version" message is in your Companion, and not Office, correct?

And apologies for not clarifying, by type I meant the file extension. Are they .doc or .docx? A combination of both?

Could you show me a screenshot of the exact error so I can compare with other users?

Lastly, are you able to edit these documents from another computer or do they not work for anyone?

Regards,
Shannon

Tadhg O Sullivan

Hi Shannon,

Yes the update new version message is appearing in Companion.

The word documents are .doc files and the issue is occurring for a number of users'.

I can edit the documents without any issue from opening them directly in Microsoft Word but unable to do so using Companion.

Thanks

Tadhg

Tadhg O Sullivan

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{"namespace":"adc:websocket","date":"2018-01-19T15:08:46.125Z","message":["received transaction message for:","e96b97ff-cbdd-45b8-b1a2-7eda0d2042c5"]},
{"namespace":"adc:transaction:e96b97ff-cbdd-45b8-b1a2-7eda0d2042c5","date":"2018-01-19T15:08:46.127Z","message":["handling apps list request",{"mimeType":"application/msword","extension":"doc"}]},
{"namespace":"adc:websocket","date":"2018-01-19T15:08:49.598Z","message":["received message:","{\"transactionID\":\"e96b97ff-cbdd-45b8-b1a2-7eda0d2042c5\",\"type\":\"launch-file-in-app\",\"payload\":{\"fileURL\":\"https://api.media.atlassian.com/file/06f897f9-ccd6-4a65-b579-124aac1415c7/binary?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzVjMGNiNy1jZTFjLTQ2MDYtYWYzOS1mNGMxMzM3MjAzMmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA2Zjg5N2Y5LWNjZDYtNGE2NS1iNTc5LTEyNGFhYzE0MTVjNyI6WyJyZWFkIl19LCJleHAiOjE1MTYzNzc1MjksIm5iZiI6MTUxNjM3NDQ2OX0.lE_TiZZMwdUUcQ3S6Z5ZvkzMO23ugV-tBa2jItLqfcg&client=4c5c0cb7-ce1c-4606-af39-f4c13372032e&name=Payzone%20Payment%20Gateway%20Integration%20%28Scheduled%20Payments%29.doc\",\"applicationID\":\"dd1763a1cd55e0dfb182ec9cf6c4eec7\",\"fileName\":\"Payzone Payment Gateway Integration (Scheduled Payments).doc\",\"submitChangesURL\":\"\"},\"requestID\":4}"]},
{"namespace":"adc:websocket","date":"2018-01-19T15:08:49.599Z","message":["received transaction message for:","e96b97ff-cbdd-45b8-b1a2-7eda0d2042c5"]},
{"namespace":"adc:transaction:e96b97ff-cbdd-45b8-b1a2-7eda0d2042c5","date":"2018-01-19T15:08:49.600Z","message":["handling file launch request",{"fileURL":"https://api.media.atlassian.com/file/06f897f9-ccd6-4a65-b579-124aac1415c7/binary?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI0YzVjMGNiNy1jZTFjLTQ2MDYtYWYzOS1mNGMxMzM3MjAzMmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjA2Zjg5N2Y5LWNjZDYtNGE2NS1iNTc5LTEyNGFhYzE0MTVjNyI6WyJyZWFkIl19LCJleHAiOjE1MTYzNzc1MjksIm5iZiI6MTUxNjM3NDQ2OX0.lE_TiZZMwdUUcQ3S6Z5ZvkzMO23ugV-tBa2jItLqfcg&client=4c5c0cb7-ce1c-4606-af39-f4c13372032e&name=Payzone%20Payment%20Gateway%20Integration%20%28Scheduled%20Payments%29.doc","applicationID":"dd1763a1cd55e0dfb182ec9cf6c4eec7","fileName":"Payzone Payment Gateway Integration (Scheduled Payments).doc","submitChangesURL":""}]},
{"namespace":"adc:file-manager","date":"2018-01-19T15:08:50.348Z","message":["download length set at ",591360]},
{"namespace":"adc:analytics","date":"2018-01-19T15:08:50.352Z","message":["event","companion.openWith.request",{"appName":"Word (desktop)","fileAttributes":{"fileMimeType":"application/msword","fileSize":591360}}]},
{"namespace":"adc:auto-updater","date":"2018-01-19T15:09:42.898Z","message":["checking"]},
{"namespace":"adc:auto-updater","date":"2018-01-19T15:14:44.123Z","message":["checking"]},
{"namespace":"adc:auto-updater","date":"2018-01-19T15:19:45.264Z","message":["checking"]},
{"namespace":"adc:auto-updater","date":"2018-01-19T15:24:46.451Z","message":["checking"]}
]

Tadhg O Sullivan

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