Error in Confluence logs: "The supplied editor content could not be converted to storage format"

Question

Hi,

A user filed a ticket as he can't publish a page. Pretty normal page upon checking, with text and images snipped to the page.

You can't previous and update the page though. Clicking update will tell you there is an error so I dived in the logs and saw that message.

Any help would be greatly appreciated.

Kind regards,

Francis

Francis Lee Mondia · Answer

Noted, Shannon, thanks.

The user was an experienced Confluence user and just clips images from another site and pasted it on the page (which I normally do in most cases). It was just weird that it wasn't working this time, though we're glad creating a new page and doing it again worked.

Kind regards,

Francis

Shannon S · Answer

Francis,

Great to hear! The reason I asked about copy/paste is when you get content from another location it sometimes copies things besides the text you can see, and it could cause errors like that. So it's probably the reason a new page worked fine.

Take care, and have a pleasant weekend.

Regards,

Shannon

Francis Lee Mondia · Answer

Had a look, issue has been resolved as the user just created a new page and deleted the old one. :)

Cheers,

Francis