SLA Report

Question

I need to do a report with SLA's time for first response and time for resolution. While using filters and creating the report, I incorporated the two fields of "time to first response" and "time to resolution" as colomns but the values do not show up. What can be the reason?

Alexey Matveev · Answer

I managed to download the fields only in HTML format.

Kartik Prabhu · Answer

Hi Alexey,

Thanks for the reply, it helped me now I am able to see these fields populated when I add it as columns.But I am facing issue that when I download this in csv, these colomns do not show up in the download. I searched the community but could not find a straightforward answer to the reason behind. Any inputs would be of great help.

Thanks,

Kartik

Kartik Prabhu · Answer

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