Hi, I have the problem, that if I add a single user to the issue created event, no notification is send.
If I look into the notification helper, it says that everything is allright:
How to find the issue?
BM, check the outgoing mail log or try to send an email to this users account from the smtp config to check the trace.
maybe it's a problem with the server or the email has a typo.
Where do I find this Mail log? (I think I should be able to see it since I'm a Admin)
It's inside the log folder of Jira's home folder, and it's called atlassian-jira-outgoing-mail.log
You need to turn on outgoing mail logging
Can't access and folder since we use a Cloud version of Jira and not self hosted.
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How to find the issue?
