nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Change issue to resolve

Diego Berges

Hi,

I have configured my workflow, and I need know how to configure a state to close the issue (mark as resolved).

I´m working with a software user, not with helpdesk (this user works fine and can close issue).

Thanks in advance

Accepted answers

Pedro Felgueiras

Hy @Diego Berges

You need one of two things:

In the transition scree show the resolution field
Add a post action on the transition to set the field resolution

Cheer

Pedro

All comments

Pedro Felgueiras

Hy @Diego Berges

You need one of two things:

In the transition scree show the resolution field
Add a post action on the transition to set the field resolution

Cheer

Pedro

Diego Berges

Thanks! Can you send me a link with an example?

Pedro Felgueiras

To add a post action:

https://confluence.atlassian.com/adminjiraserver073/advanced-workflow-configuration-861253591.html#Advancedworkflowconfiguration-Usingapostfunctiontosetafield

To map a screen to a transition:
https://confluence.atlassian.com/jirakb/mapping-a-screen-to-a-workflow-transition-720634253.html

Vache Manukyan

Hi guys

Vache Manukyan

I have a question, can you help me?

Nic Brough -Adaptavist-

Possibly. Depends on the question.

Vache Manukyan

Dears, we are trying to change the status of ticket to "resolve" in mobile version but we can't. We see the following text "1- Please add comment" but the comment exists. Please help us to resolve this issue. If you need any info I will be glad to share with you. The problem exists in IOS and in Android versions.

Nic Brough -Adaptavist-

You've asked that as a full question already, you should stick with the conversation there.