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Unable to connect to JIRA server.

Elicia Syson

I could not use JIRA today because Server indicated that the JSU license expired. We have been using the free add-on for a long time.

So I upgraded Java Suite Utilities (JSU), and purchased a license. I had been using an evaluation license.

Then I installed the license. Then it asked me to reindex, which I did.

I logged out of JIRA.

Later I tried to log back into JIRA.

Now I cannot login to JIRA at all.

I rebooted the server, to no avail.

I stopped and restarted the Jira service, to no avail.

Our server is running on a Linux Server as a standalone JIRA server.

What do I do now?

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Nic Brough -Adaptavist-

What does the log say the problem is? Start with <jira home>/logs/atlassian-jira.log

Elicia Syson

Today was a JIRA nightmare.

I figured that the update to JSU was not compatible with the version of JIRA I was running, 7.4.3.

So I downloaded the latest JIRA, and of course the nightmare got worse.

I backed up everything, the database, the install directory, and the home directory.

Then I changed the atlassian-jira-software-7.7.0-x64.bin file to make it executable. Then I ran it. It failed, even though I said to update an existing installation. I had to delete the install directory. It installed, but permissions and ownership of both the Jira home and install directory were now wrong. Changed them to Jira:jira. Then the database tool wasn't compatible with our version of MySQL. So I had to restore that driver. Then I couldn't start Jira, from Linux services GUI, wrong owner. Not sure but I think the JIRA directories need to be owned by root. Will deal with that later. Then I had to modify server.xml 'path', because we run out of jira directory and not "". Of course I had to change the port, because we cannot use 8080. Then I couldn't remember the Jira database password, or where the config tool resided. Figured that out. I am not a Linux guru by any means, but Jira 7.7.0 is now up and I can get to the JIRA via HTTP. Still having license issues. Health check fails. Just not my day. If I could figure out how to eliminate the need for JSU I would, because this was a total nightmare! If it wasn't compatible with 7.4.3, it should have not updated. I was going to update JIRA anyway, just did not plan on having to do it today.

Nic Brough -Adaptavist-

If you thought an update was not suitable, why not just roll it back to the previous version?

There are some ways to get rid of the JSU - start with a look at what you're actually using it for, and see if you can identify alternative methods.

Elicia Syson

Thank you.

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