Can we restrict auto new user creation by organization email address?

Nick Danson

Hi,

 

We have a few hundred users, not all of which will ever log calls on the Service Desk.  So I'd like to set it up so anyone in the organisation can email a request and automatically create an account if it's the first email they've sent.

 

This seems straight forward to do as long as I allow anyone to send in requests but I want to limit it to just users from our organisation, and reject from anyone else. 

 

Can someone point me in the right direction of how I can set this up please?

 

Thanks

 

Nick

Andy Heinzer

Hi Nick,

I believe that what you are looking to do with Service Desk is not yet something it can do natively.  There is an existing feature request over in

• https://jira.atlassian.com/browse/JSDCLOUD-4519 (for Cloud)
• https://jira.atlassian.com/browse/JSDSERVER-4519 (for Server)

that I believe encompasses what you are looking to do here.

I would recommend at least watching the ticket that is relevant to your platform.  Should this feature be implemented in a future release of Jira Service Desk I would expect this issue to be updated to indicate that and also what version that feature might be included to.