Can't update UPM

eugenechernyi

When I tried to update UPM or other plugins I have got errors:

- - - - - - - - - /var/atlassian/application-data/confluence/logs/atlassian-confluence.log - - - - - - - - - - -
WARN [scheduler_Worker-6] [directory.ldap.cache.EventTokenChangedCacheRefresher] synchroniseAll Possible events during full synchronisation
INFO [scheduler_Worker-6] [atlassian.crowd.directory.DbCachingRemoteDirectory] synchroniseCache FULL synchronisation complete for directory [ 80084993 ] in [ 2658ms ]
INFO [localhost-startStop-1] [com.atlassian.confluence.lifecycle] init Confluence is ready to serve
INFO [read-only-transaction:thread-1] [atlassian.confluence.user.DefaultUserAccessor] getUserNamesWithConfluenceAccess Found USE permission with no associated username or group: [USECONFLUENCE,0,null,null]
ERROR [UpmAsynchronousTaskManager:thread-2] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-3] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-4] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | referer: http://confluence.anchorfree.local/plugins/servlet/upm | userName: jiraadmin
ERROR [UpmAsynchronousTaskManager:thread-1] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/org.syllant.atlassian.confluence.plugins.bnb/version/201706081444\\ -- url: /rest/plugins/1.0/ | referer: http://confluence.anchorfree.local/plugins/servlet/upm | userName: jiraadmin
ERROR [UpmAsynchronousTaskManager:thread-2] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/org.syllant.atlassian.confluence.plugins.bnb/version/201706081444\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-3] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.confluence.plugins.confluence-jira-metadata/version/1007054\\ -- url: /rest/plugins/1.0/ | userName: jiraadmin | referer: http://confluence.anchorfree.local/plugins/servlet/upm\\ ERROR [UpmAsynchronousTaskManager:thread-4] [rest.resources.install.InstallFromUriTask] download Error downloading plugin from https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ -- url: /rest/plugins/1.0/ | referer: http://confluence.anchorfree.local/plugins/servlet/upm | userName: jiraadmin

I have tested network connection:
nslookup marketplace.atlassian.com
Server: 10.0.0.15
Address: 10.0.0.15#53

Non-authoritative answer:
marketplace.atlassian.com canonical name = marketplace.prod.public.atl-paas.net.
marketplace.prod.public.atl-paas.net canonical name = marketplace-athreos.us-east-1.prod.public.atl-paas.net.
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 34.236.196.175
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 34.192.77.223
Name: marketplace-athreos.us-east-1.prod.public.atl-paas.net
Address: 34.225.62.19



telnet marketplace.atlassian.com 443
Trying 34.236.196.175...
Connected to marketplace.atlassian.com.
Escape character is '^]'.

I have tried to download file via wget and file was successfully downloaded

cd /opt/atlassian/confluence/temp
[confluence@confluence temp]$ wget https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902 ; ls -al ./138902* ; rm ./138902*
--2017-12-14 08:00:49-- https://marketplace.atlassian.com/download/plugins/com.atlassian.upm.atlassian-universal-plugin-manager-plugin/version/138902\\ Resolving marketplace.atlassian.com (marketplace.atlassian.com)... 52.2.89.223, 34.205.61.250, 54.85.105.166
Connecting to marketplace.atlassian.com (marketplace.atlassian.com)|52.2.89.223|:443... connected.
HTTP request sent, awaiting response... 302 Found
Location: https://marketplace-cdn.atlassian.com/files/artifact/12477d47-0c02-45a9-86c2-991c840b5aef/atlassian-universal-plugin-manager-plugin-2.21.5.jar [following]
--2017-12-14 08:00:50-- https://marketplace-cdn.atlassian.com/files/artifact/12477d47-0c02-45a9-86c2-991c840b5aef/atlassian-universal-plugin-manager-plugin-2.21.5.jar\\Resolving marketplace-cdn.atlassian.com (marketplace-cdn.atlassian.com)... 54.192.142.141, 54.192.142.208, 54.192.142.164, ...
Connecting to marketplace-cdn.atlassian.com (marketplace-cdn.atlassian.com)|54.192.142.141|:443... connected.
HTTP request sent, awaiting response... 200 OK
Length: unspecified [application/java-archive]
Saving to: '138902'

[ <=> ] 8,091,909 7.37MB/s in 1.0s 

2017-12-14 08:00:52 (7.37 MB/s) - '138902' saved [8091909]

-rw-rw-r-- 1 confluence confluence 8091909 Jun 16 11:40 ./138902

Plugins directory permissions: 
ls -al /opt/atlassian/confluence/confluence/WEB-INF/atlassian-bundled-plugins/
total 129032
drwxr-xr-x 2 confluence root 20480 Jan 21 2015 .
drwxr-xr-x 6 confluence root 4096 Jan 21 2015 ..

Shannon S

Hi Eugene,

Could you try to see if you can manually upgrade the UPM? Let us know if you're able to get around the issues this way.

Regards,

Shannon