Unable to access the JIRA Servie Desk,
Error Message Shows "Unexpected exception during JIRA startup. This JIRA instance will not be able to recover".
Could you look at what the log says? <jira home>/logs/atlassian-jira.log
192.168.1.4 0x24922x1 - [04/Jan/2018:00:00:04 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 4 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"192.168.1.4 0x24923x1 - [04/Jan/2018:00:00:34 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 4 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"192.168.1.4 1x24924x1 - [04/Jan/2018:00:01:04 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 5 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"192.168.1.4 1x24925x1 - [04/Jan/2018:00:01:34 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 5 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"192.168.1.4 2x24926x1 - [04/Jan/2018:00:02:04 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 4 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"192.168.1.4 2x24927x1 - [04/Jan/2018:00:02:35 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 5 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"192.168.1.4 3x24928x1 - [04/Jan/2018:00:03:05 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 4 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"192.168.1.4 3x24929x1 - [04/Jan/2018:00:03:35 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 760 5 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/63.0.3239.84 Safari/537.36" "9h1435"
192.168.1.79 952x84x1 - [15/Jan/2018:15:52:43 +0530] "GET /static-assets/metal-all.css HTTP/1.1" 200 24353 0 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 952x85x2 - [15/Jan/2018:15:52:43 +0530] "GET /static-assets/metal-all.js HTTP/1.1" 200 37523 16 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 953x86x1 - [15/Jan/2018:15:53:33 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 759 16 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 953x87x1 - [15/Jan/2018:15:53:33 +0530] "GET /static-assets/metal-all.css HTTP/1.1" 200 24353 15 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 953x88x2 - [15/Jan/2018:15:53:33 +0530] "GET /static-assets/metal-all.js HTTP/1.1" 200 37523 16 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 954x89x1 - [15/Jan/2018:15:54:23 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 759 16 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 954x90x1 - [15/Jan/2018:15:54:23 +0530] "GET /static-assets/metal-all.css HTTP/1.1" 200 24353 0 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 954x91x2 - [15/Jan/2018:15:54:23 +0530] "GET /static-assets/metal-all.js HTTP/1.1" 200 37523 15 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 955x92x1 - [15/Jan/2018:15:55:14 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 759 15 "-" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 955x93x1 - [15/Jan/2018:15:55:14 +0530] "GET /static-assets/metal-all.css HTTP/1.1" 200 24353 0 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"192.168.1.79 955x94x1 - [15/Jan/2018:15:55:14 +0530] "GET /static-assets/metal-all.js HTTP/1.1" 200 37523 62 "http://192.168.1.4:8085/secure/errors.jsp" "Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:56.0) Gecko/20100101 Firefox/56.0" "4x2qh8"127.0.0.1 984x95x1 - [15/Jan/2018:16:24:25 +0530] "GET / HTTP/1.1" 302 - 16 "-" "Apache-HttpClient/4.4.1 (Java/1.8.0_102)" "-"127.0.0.1 984x96x1 - [15/Jan/2018:16:24:25 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 759 0 "-" "Apache-HttpClient/4.4.1 (Java/1.8.0_102)" "-"127.0.0.1 1044x97x1 - [15/Jan/2018:17:24:57 +0530] "GET / HTTP/1.1" 302 - 3953 "-" "Apache-HttpClient/4.4.1 (Java/1.8.0_102)" "-"127.0.0.1 1044x98x1 - [15/Jan/2018:17:24:58 +0530] "GET /secure/errors.jsp HTTP/1.1" 503 759 999 "-" "Apache-HttpClient/4.4.1 (Java/1.8.0_102)" "-"
Below are the exact logs
2018-01-15 17:57:00,005 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019220005,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 17:57:29,177 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019249161,runOutcome=SUCCESS,durationInMillis=16,message=]2018-01-15 17:57:29,208 Caesium-1-4 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019249177,runOutcome=SUCCESS,durationInMillis=31,message=]2018-01-15 17:57:52,949 Caesium-1-3 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.hipchatUpdateGlancesDataJob; runDetails=RunDetailsImpl[startTime=1516019272933,runOutcome=SUCCESS,durationInMillis=16,message=]2018-01-15 17:58:00,004 Caesium-1-3 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019280004,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 17:58:23,583 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.servicedesk.plugins.automation.internal.execution.engine.executors.PsmqResyncExecutorsJobsScheduler; runDetails=RunDetailsImpl[startTime=1516019303255,runOutcome=SUCCESS,durationInMillis=328,message=]2018-01-15 17:58:29,176 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019309176,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 17:58:29,239 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019309192,runOutcome=SUCCESS,durationInMillis=47,message=]2018-01-15 17:58:52,942 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.hipchatUpdateGlancesDataJob; runDetails=RunDetailsImpl[startTime=1516019332942,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 17:59:00,002 Caesium-1-3 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019340002,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 17:59:29,189 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019369189,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 17:59:29,299 Caesium-1-4 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019369205,runOutcome=SUCCESS,durationInMillis=94,message=]2018-01-15 17:59:52,971 Caesium-1-4 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.hipchatUpdateGlancesDataJob; runDetails=RunDetailsImpl[startTime=1516019392955,runOutcome=SUCCESS,durationInMillis=16,message=]2018-01-15 18:00:00,002 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019400002,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 18:00:29,534 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019429190,runOutcome=SUCCESS,durationInMillis=344,message=]2018-01-15 18:00:29,549 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019429206,runOutcome=SUCCESS,durationInMillis=343,message=]2018-01-15 18:00:53,047 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.hipchatUpdateGlancesDataJob; runDetails=RunDetailsImpl[startTime=1516019452970,runOutcome=SUCCESS,durationInMillis=77,message=]2018-01-15 18:01:00,002 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019460000,runOutcome=SUCCESS,durationInMillis=2,message=]2018-01-15 18:01:29,219 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019489203,runOutcome=SUCCESS,durationInMillis=16,message=]2018-01-15 18:01:29,234 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019489219,runOutcome=SUCCESS,durationInMillis=15,message=]2018-01-15 18:01:53,000 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.hipchatUpdateGlancesDataJob; runDetails=RunDetailsImpl[startTime=1516019512983,runOutcome=SUCCESS,durationInMillis=17,message=]2018-01-15 18:02:00,009 Caesium-1-2 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019520009,runOutcome=SUCCESS,durationInMillis=0,message=]2018-01-15 18:02:29,328 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019549203,runOutcome=SUCCESS,durationInMillis=125,message=]2018-01-15 18:02:29,344 Caesium-1-4 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019549235,runOutcome=SUCCESS,durationInMillis=109,message=]2018-01-15 18:02:53,002 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.hipchatUpdateGlancesDataJob; runDetails=RunDetailsImpl[startTime=1516019572998,runOutcome=SUCCESS,durationInMillis=4,message=]2018-01-15 18:03:00,011 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019580001,runOutcome=SUCCESS,durationInMillis=10,message=]2018-01-15 18:03:29,233 Caesium-1-4 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019609218,runOutcome=SUCCESS,durationInMillis=15,message=]2018-01-15 18:03:29,280 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019609249,runOutcome=SUCCESS,durationInMillis=31,message=]2018-01-15 18:03:53,001 Caesium-1-4 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.hipchatUpdateGlancesDataJob; runDetails=RunDetailsImpl[startTime=1516019632998,runOutcome=SUCCESS,durationInMillis=3,message=]2018-01-15 18:04:00,012 Caesium-1-4 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.service.JiraService:10000; runDetails=RunDetailsImpl[startTime=1516019640000,runOutcome=SUCCESS,durationInMillis=12,message=]2018-01-15 18:04:29,247 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1516019669231,runOutcome=SUCCESS,durationInMillis=16,message=]2018-01-15 18:04:29,293 Caesium-1-1 WARN ServiceRunner [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1516019669262,runOutcome=SUCCESS,durationInMillis=31,message=]
Ok, there's something broken in your database.
There is a fix, see https://confluence.atlassian.com/jirakb/jira-fails-to-start-due-to-multiple-entries-with-same-key-800702874.html
I run the below SQL query,
select * from [JiraSDSchema].[clusteredjob] where job_id = 'AutomationRule-2';
Result:
Message: 0 rows affected.
How to check the multiple entries with the same key values..
Hi Nic Brough,
2017-12-18 17:56:29,926 JIRA-Bootstrap INFO [atlassian.servicedesk.lifecycle] JIRA ServiceDesk Run History *JIRA ServiceDesk v3.5.0-REL-0008 (DevVersion) started at 26 May 2017 04:46 2017-12-18 17:56:29,942 JIRA-Bootstrap INFO [atlassian.servicedesk.lifecycle] There does not appear to be any JIRA ServiceDesk upgrade history2017-12-18 17:56:29,942 JIRA-Bootstrap INFO [atlassian.servicedesk.lifecycle] Description : JIRA Service Desk (Server) 3 Agents: Starter License Type : license type <COMMERCIAL> Valid : true Maintenance Expiry : 23-05-2018 Maximum Users : 3 Organisation : Techminds Group Llc SEN : SEN-97147262017-12-18 17:56:29,942 JIRA-Bootstrap INFO [atlassian.servicedesk.lifecycle] started. How can we help you?2017-12-18 17:56:30,004 JIRA-Bootstrap INFO [c.a.j.i.m.processor.bootstrap.MailPluginLifeCycleAware] JIRA Email Processor is initializing...2017-12-18 17:56:30,020 JIRA-Bootstrap INFO [c.a.j.i.m.processor.bootstrap.MailPluginLifeCycleAware] JIRA Email Processor is initialized.2017-12-18 17:56:30,176 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.labs.hipchat.hipchat-for-jira-plugin]2017-12-18 17:56:30,176 JIRA-Bootstrap INFO [c.a.j.p.hipchat.service.HipChatPluginLauncher] HipChat Plugin launched successfully2017-12-18 17:56:30,176 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent2017-12-18 17:56:30,192 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatUpdateGlancesDataJob task.2017-12-18 17:56:30,192 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent2017-12-18 17:56:30,192 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatInstallGlancesJob task.2017-12-18 17:56:30,192 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent2017-12-18 17:56:30,192 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatRefreshConnectionStatusJob task.2017-12-18 17:56:30,254 JIRA-Bootstrap INFO [c.a.p.internal.bootstrap.Launcher] PSMQ is initializing...2017-12-18 17:56:30,254 JIRA-Bootstrap INFO [c.a.p.internal.bootstrap.Launcher] PSMQ is initialized.2017-12-18 17:56:38,270 JIRA-Bootstrap INFO [c.a.s.p.a.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStart() - Service Desk Automation Plugin is starting...2017-12-18 17:56:38,301 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.psmq]2017-12-18 17:56:38,895 JIRA-Bootstrap INFO [c.a.s.p.a.internal.bootstrap.AutomationPluginLauncher] AutomationPlugin onStart() - Service Desk Automation Plugin is started.2017-12-18 17:56:38,895 JIRA-Bootstrap INFO [c.a.j.p.w.i.bootstrap.lifecycle.WorkingHoursPluginLauncher] JIRA (SD) Working Hours Plugin starting...2017-12-18 17:56:38,895 JIRA-Bootstrap INFO [c.a.j.p.w.i.bootstrap.lifecycle.WorkingHoursPluginLauncher] JIRA (SD) Working Hours Plugin started2017-12-18 17:56:38,895 JIRA-Bootstrap INFO [c.a.s.t.internal.bootstrap.TimedPromiseLauncher] Timed Promises is initializing...2017-12-18 17:56:38,926 JIRA-Bootstrap INFO [c.a.s.t.internal.bootstrap.TimedPromiseLauncher] Timed Promises is initialized.2017-12-18 17:56:39,286 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler....2017-12-18 17:56:39,301 JIRA-Bootstrap ERROR [c.a.jira.scheduler.JiraSchedulerLauncher] A RuntimeException occurred during JiraSchedulerLauncher servlet context initialisation - Multiple entries with same key: sd.custom.notification.batch.send=Thu Dec 14 17:02:52 IST 2017 and sd.custom.notification.batch.send=Thu Dec 14 17:02:52 IST 2017.java.lang.IllegalArgumentException: Multiple entries with same key: sd.custom.notification.batch.send=Thu Dec 14 17:02:52 IST 2017 and sd.custom.notification.batch.send=Thu Dec 14 17:02:52 IST 2017 at com.google.common.collect.ImmutableMap.checkNoConflict(ImmutableMap.java:150) at com.google.common.collect.RegularImmutableMap.checkNoConflictInBucket(RegularImmutableMap.java:104) at com.google.common.collect.RegularImmutableMap.<init>(RegularImmutableMap.java:70) at com.google.common.collect.ImmutableMap$Builder.build(ImmutableMap.java:254) at com.atlassian.jira.scheduler.OfBizClusteredJobDao.refresh(OfBizClusteredJobDao.java:111) at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsFromDao(SchedulerQueueImpl.java:139) at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsUnderLock(SchedulerQueueImpl.java:130) at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobs(SchedulerQueueImpl.java:117) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.refreshClusteredJobs(CaesiumSchedulerService.java:359) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.startImpl(CaesiumSchedulerService.java:275) at com.atlassian.jira.scheduler.JiraCaesiumSchedulerService.startImpl(JiraCaesiumSchedulerService.java:36) at com.atlassian.scheduler.core.AbstractSchedulerService.start(AbstractSchedulerService.java:180) at com.atlassian.jira.scheduler.JiraSchedulerLauncher.proceedIfAllClear(JiraSchedulerLauncher.java:38) at com.atlassian.jira.scheduler.JiraSchedulerLauncher.start(JiraSchedulerLauncher.java:24) at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:55) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postTenantArrived$4(DefaultJiraLauncher.java:184) at com.atlassian.jira.startup.DefaultInstantUpgradeManager$StartupTask.run(DefaultInstantUpgradeManager.java:139) at com.atlassian.jira.startup.DefaultInstantUpgradeManager.runTask(DefaultInstantUpgradeManager.java:55) at com.atlassian.jira.startup.DefaultInstantUpgradeManager.doNowOrWhenInstanceBecomesActive(DefaultInstantUpgradeManager.java:42) at com.atlassian.jira.startup.DefaultJiraLauncher.postTenantArrived(DefaultJiraLauncher.java:177) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDBActivated$3(DefaultJiraLauncher.java:165) at com.atlassian.jira.tenancy.DefaultTenantManager.doNowOrWhenTenantArrives(DefaultTenantManager.java:55) at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:162) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:151) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:141) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101) at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:149) at java.lang.Thread.run(Thread.java:745)2017-12-18 17:56:39,348 Caesium-1-2 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.user.UserHistoryDatabaseCompactor; runDetails=RunDetailsImpl[startTime=1513599999301,runOutcome=SUCCESS,durationInMillis=47,message=]2017-12-18 17:56:39,348 JIRA-Bootstrap ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.java.lang.IllegalArgumentException: Multiple entries with same key: sd.custom.notification.batch.send=Thu Dec 14 17:02:52 IST 2017 and sd.custom.notification.batch.send=Thu Dec 14 17:02:52 IST 2017 at com.google.common.collect.ImmutableMap.checkNoConflict(ImmutableMap.java:150) at com.google.common.collect.RegularImmutableMap.checkNoConflictInBucket(RegularImmutableMap.java:104) at com.google.common.collect.RegularImmutableMap.<init>(RegularImmutableMap.java:70) at com.google.common.collect.ImmutableMap$Builder.build(ImmutableMap.java:254) at com.atlassian.jira.scheduler.OfBizClusteredJobDao.refresh(OfBizClusteredJobDao.java:111) at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsFromDao(SchedulerQueueImpl.java:139) at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobsUnderLock(SchedulerQueueImpl.java:130) at com.atlassian.scheduler.caesium.impl.SchedulerQueueImpl.refreshClusteredJobs(SchedulerQueueImpl.java:117) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.refreshClusteredJobs(CaesiumSchedulerService.java:359) at com.atlassian.scheduler.caesium.impl.CaesiumSchedulerService.startImpl(CaesiumSchedulerService.java:275) at com.atlassian.jira.scheduler.JiraCaesiumSchedulerService.startImpl(JiraCaesiumSchedulerService.java:36) at com.atlassian.scheduler.core.AbstractSchedulerService.start(AbstractSchedulerService.java:180) at com.atlassian.jira.scheduler.JiraSchedulerLauncher.proceedIfAllClear(JiraSchedulerLauncher.java:38) at com.atlassian.jira.scheduler.JiraSchedulerLauncher.start(JiraSchedulerLauncher.java:24) at com.atlassian.jira.startup.ActiveServicesLauncher.start(ActiveServicesLauncher.java:55) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postTenantArrived$4(DefaultJiraLauncher.java:184) at com.atlassian.jira.startup.DefaultInstantUpgradeManager$StartupTask.run(DefaultInstantUpgradeManager.java:139) at com.atlassian.jira.startup.DefaultInstantUpgradeManager.runTask(DefaultInstantUpgradeManager.java:55) at com.atlassian.jira.startup.DefaultInstantUpgradeManager.doNowOrWhenInstanceBecomesActive(DefaultInstantUpgradeManager.java:42) at com.atlassian.jira.startup.DefaultJiraLauncher.postTenantArrived(DefaultJiraLauncher.java:177) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDBActivated$3(DefaultJiraLauncher.java:165) at com.atlassian.jira.tenancy.DefaultTenantManager.doNowOrWhenTenantArrives(DefaultTenantManager.java:55) at com.atlassian.jira.startup.DefaultJiraLauncher.postDBActivated(DefaultJiraLauncher.java:162) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:151) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:298) at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:194) at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:141) at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:103) at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31) at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:101) at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:149) at java.lang.Thread.run(Thread.java:745)2017-12-18 17:56:39,348 Caesium-1-1 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.cache.monitor.CacheStatisticsMonitor; runDetails=RunDetailsImpl[startTime=1513599999301,runOutcome=SUCCESS,durationInMillis=47,message=]2017-12-18 17:56:39,380 Caesium-1-1 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=CompatibilityPluginScheduler.JobId.BundledUpdateCheckJob-job; runDetails=RunDetailsImpl[startTime=1513599999364,runOutcome=SUCCESS,durationInMillis=16,message=]2017-12-18 17:56:39,380 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage: --------------------------------------------------------------------------------- Heap memory : Used: 323 MiB. Committed: 684 MiB. Max: 731 MiB Non-heap memory : Used: 252 MiB. Committed: 274 MiB. Max: 1264 MiB --------------------------------------------------------------------------------- TOTAL : Used: 575 MiB. Committed: 957 MiB. Max: 1995 MiB ---------------------------------------------------------------------------------2017-12-18 17:56:39,395 Caesium-1-4 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.jira-email-processor-plugin]2017-12-18 17:56:39,395 Caesium-1-1 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.scheduler.timedpromise.TimedPromiseHistoryPruner; runDetails=RunDetailsImpl[startTime=1513599999380,runOutcome=SUCCESS,durationInMillis=15,message=]2017-12-18 17:56:39,473 Caesium-1-1 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.scheduler.timedpromise.internal.TimedPromisePruner; runDetails=RunDetailsImpl[startTime=1513599999411,runOutcome=SUCCESS,durationInMillis=62,message=]2017-12-18 17:56:39,567 Caesium-1-2 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailProcessorJobRunner; runDetails=RunDetailsImpl[startTime=1513599999348,runOutcome=SUCCESS,durationInMillis=219,message=]2017-12-18 17:56:39,567 Caesium-1-3 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailPullerJobRunner; runDetails=RunDetailsImpl[startTime=1513599999301,runOutcome=SUCCESS,durationInMillis=266,message=]2017-12-18 17:56:39,567 Caesium-1-4 WARN [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.jira.internal.mail.services.MailCleanerJobRunner; runDetails=RunDetailsImpl[startTime=1513599999301,runOutcome=SUCCESS,durationInMillis=266,message=]2017-12-18 17:56:40,520 Caesium-1-1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.workinghours]2017-12-18 17:56:41,911 Caesium-1-1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.servicedesk.approvals-plugin]2017-12-18 17:56:42,817 Caesium-1-1 DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.servicedesk.plugins.automation.servicedesk-automation-plugin]2017-12-18 17:56:43,239 Caesium-1-1 WARN rajkumarr [c.a.jira.security.GlobalPermissionsCache] Could not add permission Global Permission: [group=jira-administrators][permissionKey=ADMINISTER] - it already existed?2017-12-18 17:56:43,239 Caesium-1-1 WARN rajkumarr [c.a.jira.security.GlobalPermissionsCache] Could not add permission Global Permission: [group=jira-administrators][permissionKey=SYSTEM_ADMIN] - it already existed?2017-12-18 17:56:44,082 Caesium-1-1 WARN anonymous [c.a.jira.scheduler.OfBizRunDetailsDao] Cannot record run details when the scheduling system is not started: jobId=com.atlassian.scheduler.timedpromise.internal.TimedPromiseExecutor.job; runDetails=RunDetailsImpl[startTime=1513599999473,runOutcome=SUCCESS,durationInMillis=4609,message=]2017-12-18 17:56:44,567 PsmmqAsyncExecutors-job:thread-1 DEBUG rajkumarr [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.webhooks.jira-webhooks-plugin]2017-12-18 17:56:44,739 PsmmqAsyncExecutors-job:thread-1 DEBUG rajkumarr [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.base-hipchat-integration-plugin-api]2017-12-18 17:56:47,067 PsmmqAsyncExecutors-job:thread-1 DEBUG rajkumarr [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.servicedesk.servicedesk-lingo-plugin]
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